Privacy Policy

WillowArch Leisure is committed to protecting your privacy.

When you make an online order with us, we will need to know your name, email address, credit card billing address and delivery address. This allows us to process and fulfil your order and to notify you about your order status. We also require a telephone number in case we need to contact you. In some cases, your telephone number will also be given to our couriers in order to help with the delivery of your goods.

The information you give us will not be used for any other reason other than processing your order or informing you about the products and services of WillowArch Leisure. We will not pass any of your details on to third parties for profit or otherwise.

Credit Card Security

We take online security seriously, and have taken several steps to ensure that your payment information is processed confidentially and accurately.

We take online payments for our products and/or services. We use Worldpay and PayPal as our external payment provider. As outlined above, we require the billing address of the credit/debit card you use so that we can pass this to Worldpay/PayPal who check the address against the cardholder’s details for security purposes. We don’t store the credit card details on our server. Worldpay requires that you provide your credit card details to process the transaction and PayPal will require you to login into your PayPal account. WillowArch Leisure take payment security very seriously. For that reason, we use Worldpay and Paypal to securely handle our payment information.

Your Personal Information is stored in our databases. Please note that the information you enter is not transferred outside of the European Economic Area by WillowArch Leisure. There may be circumstances though where we need to provide appropriate details to third parties to complete the service purchased by you (such as passing your details to a delivery company to effectively deliver goods you have purchased). In these circumstances, we cannot confirm where these third parties store their data. By submitting your information, you consent to this transfer.


Email Communication

As part of the registration process for joining as a customer of WillowArch Leisure you have the opportunity to opt in or out of our marketing email communications. If at any stage you wish no longer to receive any emails that you receive from the site, you can stop them coming by changing your preferences in the “Newsletter Preferences” section under “My Account”. You can also opt-out directly by using the Unsubscribe links contained within these emails.

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