Please read our Terms and Conditions of Sale before you place an order with WillowArch Leisure. We are happy to answer any questions, problems or queries relating to our Terms and Conditions and you can contact us by telephone or email 7 days a week during regular business hours. By placing an order with WillowArch Leisure it is taken that you have read and accepted our Terms and Conditions in full.

Contact Details:
Telephone: 01455 444073
Email: sales@willowarchleisure.com

Guarantee of Quality

WillowArch Leisure guarantees that all products sold are of the highest quality and meet all required current EU legislation standards for the purpose they were intended.

Order Confirmations

Upon submitting an order using our automated shopping basket system, you will receive a confirmation of your order as an e-mail. Please check that the details contained in this email are correct. If there are any mistakes in your order, please telephone or email us immediately. The email you receive is a copy of your order as sent and is neither an invoice nor a formal acceptance of your order. A Dispatch Note will be included with your order.

By placing an order with WillowArch Leisure you are confirming that you agree to these terms and conditions. By completing and submitting the
electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. For card security reasons payment may be debited before the contract is formed. If your order is cancelled by either party or ultimately rejected for any reason, a full refund will be made immediately using our secure online payment processing system. For the purposes of this agreement the dispatch of your order from our warehouses constitutes our acceptance of your order.


Complaints will be dealt with promptly and in accordance with UK law. To register a complaint, please send an email in the first instance to: sales@willowarchleisure.com outlining details of your grievance.

Privacy Statement

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). Any emails sent to customers of this shop will contain a link to remove yourself from any list we hold and may send out with special offers and Information we feel will be of benefit to you. We will not pass your email address to other trusted traders unless by agreement. This will include situations involving a third party other than our contracted delivery partner. The type of information we will collect about you includes: your name, address, phone number and email address.

We will never collect sensitive information without explicit consent and information we retain can be checked by emailing us. If there are any inaccuracies we will delete or correct them promptly. The
personal information which we hold will be held securely in accordance with the law and credit card information is deleted within 28 days of an order being completed. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser, (if you use remember me option on the checkout page). You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Prices and Payment

The prices charged for goods shall be those ruling on the date of order. Whilst every effort is made to keep the prices and products on the Website up to date some late changes could arise. If a price changes or a product becomes unavailable you will be notified and given an option on something else or a full refund if required. Refunds for valid claims will be made via the same method of payment used to place the order.
We accept most major credit cards and for off-line purchases will accept (£) Sterling Postal Orders, Personal Cheques, Bank Drafts and Bank transfers.
Exchange rates around the world do vary all the time so payments made to www.willowarchleisure.com must always be in UK pounds (£) Sterling.

Shipping and Delivery

WillowArch Leisure have negotiated low rate worldwide postage costs to ensure our customers receive the best possible shipping services. We receive daily collections Monday to Friday from our dispatch warehousing to ensure prompt dispatch of orders. Whilst we can guarantee UK delivery on a certain day by prior request on standard services (exclusions apply), these services are not usually guaranteed for delivery on a certain day due to fluctuations in processing time based on order volumes. Shipping times to destinations outside of the UK may vary. Please note we do not dispatch orders on weekends or bank holidays.

Returns Policy

Visit our Returns Page to view the full returns policy.


Force Majeure

The seller is not liable for any delay or failure to fulfill any order due to events beyond the seller’s control. While every effort will be made to meet shoppers demands, cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought, Significantly Adverse Weather, or other causes beyond the control of Camping and Leisure World.

Note: These terms and conditions do not affect your statutory rights as a consumer.